21 March 2015 – FlySafair beats all airlines in SA with on time performance of 96.80% in February.
· We’re punctual because we respect our passengers’ time, which they appreciate and keeps them coming back for more.
· We’re determined to maintain this positive OTP standing through a combined effort involving effective ramp handling and quality aircraft maintenance that results in a world-class air travel proposition
· By keeping service levels high and tickets cheap, FlySafair provides passengers a comfortable and reliable way to travel.
FlySafair’s commitment to efficiency and customer service has resulted in the airline achieving an On Time Performance (OTP) of 96.80% in February and an overall average of 91.90%, claiming thenumber one spot among all of South Africa’s airlines as rated by Airports Company South Africa (ACSA). This is head and shoulders above the ACSA target of 87% which is not always met by competing airlines.
OTP is a measurement of whether an aircraft has closed its cabin doors and started push back procedures on time, as advertised by the airline, and within the slot time allocated by the airport authorities. ACSA’s measurement is carried out in accordance with the Local Access and Transport Area (LATA) universal standard benchmark, which considers anything within a 15 minute deviation from the scheduled time as an on-time departure.
“Next to safety, customer satisfaction is our top priority,” says FlySafair’s Vice President: Marketing, Kirby Gordon. “Arriving at their destinations on time is important to our passengers, so by successfully mitigating delayed flights, we’re effectively eliminating a major area of inconvenience for them. Being on time is a matter of respect and in line with our values of good old fashioned manners, which our passengers appreciate. We’re determined to maintain this positive OTP standing through a combined effort involving good customer services, effective ramp handling and quality aircraft maintenance that results in a world-class air travel proposition.
“However, while we’re obviously pleased with ACSA’s findings, the result is not where we want it to be yet. We’re actively addressing the root causes of some issues that have led to delays in the past so we can continually improve that statistic.”
Of course there are instances where delays will be inevitable because of circumstances beyond the airline’s control. “While at FlySafair we are putting heart and soul into avoiding delays, we also identify that the manner in which deal with delays can make the difference between good and great service” says Gordon. “We have policies and processes in place to try and deal with these issues as fast as possible, so as to have minimal impact on the passenger. We believe that this, along with timeous communication is the best formula for recovery.”
Since launching its offering to the South African domestic market in October 2014, FlySafair has experienced a consistently healthy increase in passenger numbers and celebrated its 250,000thpassenger on the 12th of March.
Gordon attributes this to the unique FlySafair customer experience that combines old world values with the specific requirements of contemporary travellers. This dedication to quality and attention to detail derives from a 50-year track record of excellence recorded by Safair, one of South Africa’s best known air logistics and specialised air services company, which gave rise to FlySafair.
“By keeping costs down and service levels high, we’re proving that FlySafair has the solution for any passenger looking for a comfortable, reliable and cost effective way to travel by air,” Gordon concludes.
For further information or to simple book your next flight, visit www.flysafair.co.za
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